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Privacy Policy

This is an English translation of our Japanese Privacy Policy. The Japanese version is the governing text. (日本語版)

Grandefarm Co., Ltd. ("we," "us" or "our") handles the personal information entrusted to us by our customers appropriately, in accordance with the following policy.

1. Personal information we collect

We collect information you provide to us through our contact forms, by email, by telephone or by other means, such as your company name, name, email address, phone number and the content of your inquiry.

2. Purposes of use

We use the personal information we collect for the following purposes:

  • (1) Responding to inquiries and consultations, and contacting you for that purpose
  • (2) Preparing quotations and proposals
  • (3) Carrying out work you request, and related communication
  • (4) Receiving and reviewing materials related to your consultation or request

3. Provision to third parties

To carry out work you request, we may provide personal information to testing bodies and similar organizations with your consent.
Except in the following cases, we do not provide personal information to third parties without your consent:

  • (1) Where required by laws and regulations
  • (2) Where necessary to protect a person's life, body or property and it is difficult to obtain your consent
  • (3) Other cases permitted by laws and regulations

4. Joint use

We jointly use personal data as follows:

  • Joint use: The information you send through the contact forms on this website is also sent to the staff of our parent company, GRANT Inc., and is used together with us to respond to and handle your inquiry.
  • Scope of joint users: GRANT Inc.
  • Items used: The information described in Section 1 that you send through the contact forms
  • Purposes of use: The purposes described in Section 2
  • Party responsible for management: Grandefarm Co., Ltd., 2-31-15 Kinrakuji-cho, Amagasaki, Hyogo, Japan; Representative Director: Motoaki Yamazaki

5. Outsourcing

To the extent necessary to achieve the purposes of use, we may outsource tasks such as sending email and operating servers to outside parties. In such cases, we select contractors appropriately and supervise them as necessary.

6. Security

We take necessary and appropriate security measures to prevent leakage, loss or damage of personal information. We will answer requests about these security measures without delay.

7. Requests for disclosure, correction, suspension of use, etc.

You may request disclosure, correction, addition, deletion, suspension of use and similar actions regarding the personal information we hold about you.
Please send your request through our contact form, stating "Privacy Policy" in your message. After confirming that you are the person concerned (or their agent), we will respond without delay in accordance with the law.

8. Analytics, cookies and transmission of information to third parties

This website uses the following services. Through them, information may be sent from your device (browser) to businesses other than us.

(1) Google Analytics (web analytics)

To understand how this website is used and to improve its content, we use Google Analytics, a web analytics tool provided by Google LLC, via the Google tag (Google Tag Manager). Google Analytics uses cookies to collect information.

  • Information sent: URLs of the pages you view, the referring URL (the page you viewed just before), date and time of viewing, browser and device type and screen size, IP address (used to estimate your approximate region), identifiers stored in cookies, and similar information
  • Recipient (party handling the information): Google LLC
  • Purpose: Compiling and analyzing how this website is viewed (such as which pages are viewed most and how visitors arrive), and improving the website

This information does not include information that directly identifies individuals, such as names or email addresses. We do not link information obtained through Google Analytics with personal information you provide through the contact forms.

For how Google handles data, please see "How Google uses information from sites or apps that use our services" and the "Google Privacy Policy."

If you do not want information to be collected by Google Analytics, you can disable cookies in your browser settings or use the "Google Analytics Opt-out Browser Add-on" provided by Google.

For visitors from the European Economic Area, the United Kingdom and Switzerland, Google Analytics cookies are used only with consent. You can change this setting via "Cookie settings" at the bottom of the page.

(2) Contact form cookie

Our contact forms use a session cookie (name: gf_form) to prevent improper submissions. This cookie is used only for communication with our server and is not sent to businesses other than us. It is deleted when you close your browser. If cookies are disabled, you may not be able to submit the form.

(3) Google Fonts (web fonts)

To display text clearly, this website loads fonts from Google Fonts, provided by Google LLC.

  • Information sent: IP address, browser and device type, URL of the page being viewed, and similar information (sent automatically when the fonts are loaded)
  • Recipient (party handling the information): Google LLC
  • Purpose: Delivering fonts used to display text on this website

For how Google handles data, please see the "Google Privacy Policy."

You can disable or delete cookies in your browser settings.

9. Revisions

We may revise this policy in response to changes in laws and regulations or for other reasons. The revised policy takes effect when it is posted on this page.

10. Contact

Questions, complaints and consultations about our handling of personal information are accepted at:

Grandefarm Co., Ltd.
Motoaki Yamazaki, Representative Director
2-31-15 Kinrakuji-cho, Amagasaki, Hyogo 660-0806, Japan
Contact: Contact form

Established: November 6, 2026

The Japanese version is the governing text.

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